Privacy Policy

EVS Systems (Pty) Ltd ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application ForestWatch Mobile (the "App").

1. Information We Collect
1.1 Personal Information

We may collect personal information that can be used to identify you, such as your name, email address, phone number, or other contact information.

This information is only collected when you voluntarily provide it, such as when you create an account, fill out a form, or contact customer support.

1.2 Usage Data

We collect data about your interactions with the App, including your device’s Internet Protocol (IP) address, device model, operating system version, unique device identifiers, and details about how you use the App. This data helps us improve the functionality and performance of the App.

1.3 Location Data

If you grant permission, we may collect information about your location while you are using the App. This data is used to provide location-based services and improve your experience. You can enable or disable location services at any time through your device settings.

1.4 Cookies and Tracking Technologies

We use cookies, web beacons, and other similar technologies to track the activity on our App and hold certain information. Cookies are small files stored on your device that enable us to recognize your preferences and enhance your experience. You can control cookies through your device settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To operate, maintain, and improve the App.
  • To communicate with you, such as to respond to your requests or provide important updates.
  • To personalise your experience and provide content tailored to your interests.
  • To analyse how you use the App and diagnose technical issues.
  • To ensure compliance with legal obligations and protect the rights, property, or safety of EVS Systems (Pty) Ltd, our users, or others.
  • To monitor compliance with our terms and conditions of use of the App, enforce our rights and protect the safety of others including investigating and if necessary removing any content about which we receive a complaint and/or
  • For any purpose if we are required to do so by any law or other regulatory or government authority

By providing us with your personal information, you consent to us processing your information as set out in this privacy policy and in any other manner you expressly consent to.

3. Sharing and Disclosure of Information
3.1 Service Providers

We may share your information with third-party service providers who help us operate the App, analyse usage, provide customer support, or perform other business services. These service providers are contractually required to protect your data and use it only for the purposes for which it was shared.

3.2 Legal Compliance

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court, law enforcement agency, or regulatory body).

3.3 Business Transfers

If EVS Systems (Pty) Ltd is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you of such changes through the App or via email before your data is transferred and becomes subject to a different privacy policy.

4. Your Rights and Choices
4.1 Access, Correction, and Deletion

You have the right to access, update, or delete the personal information we hold about you. You can do this by logging into your account or contacting our support team at support@evsolutions.biz.

4.2 Opt-Out of Marketing Communications

You may opt out of receiving marketing or promotional communications from us at any time by following the unsubscribe link or instructions provided in the emails we send or by contacting us directly.

4.3 Managing Permissions

You can control certain data collection practices, such as location data and push notifications, through your device settings. If you withdraw your consent for certain data collection practices, some features of the App may not function properly.

5. Data Security

We implement reasonable technical, organisational, and administrative measures to protect your personal information from unauthorised access, disclosure, or misuse. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our policies. When we no longer need your information, we will delete it or anonymize it.

7. Children’s Privacy

Our app is not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Continued use of the App after any such changes constitutes your acceptance of the new terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • EVS Systems (Pty) Ltd
  • Email: support@evsolutions.biz
  • Address: 32 Jan Smuts Avenue, Winston Park, Gillitts, Durban, KwaZulu-Natal, 3610, South Africa

By using the App, you agree to the terms of this Privacy Policy.